Payment Options for All Services:  

• Cash, Zelle, All Major Debit & Credit Cards, Venmo 

• Health Savings Account (HSA) and Flexible Spending Plans may be used for treatment and herbal medicine.

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Insurance Information for Acupuncture:  ​

• VA Community Care Network Provider 

• United Healthcare

• Fall 2024: Blue Cross Blue Shield, Aetna, Cigna, American Specialty Health

• Superbills for all other Insurance Provided

• Worker’s Compensation: May be accepted with prior authorization and payment arranged by your employer or their insurance company. Physician referral is preferred. 

• Car Accidents (No Fault Insurance): Superbills Provided

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Discounted Rates:  

• Students, Seniors, Veterans, Medicaid Recipients, & Healthcare Workers: 10% off  

  • Please present a valid student/veteran/employer ID or Medicaid card

• Referral Discount: 20% off 

  • You are also welcome to gift your referral discount to someone in need

• Should prices present an inhibition to treatment, please call and we will discuss potential solutions for you

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Accessibility:  

• 12 1/2 Wall Street in Downtown Asheville, NC does not have an elevator. Patients must be able to walk up a flight of stairs if coming to Synthesis Medicine Acupuncture's Wall Street location in Downtown Asheville.

• Please call/text/email prior to booking online and we will set up your appointment at Synthesis Medicine Acupuncture's wheelchair accessible location in South Asheville.

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Rescheduling & Cancellation:  ​

• Should you need to reschedule or cancel your appointment, please do so within 24 hours to avoid the $50 missed appointment fee. Your understanding is deeply appreciated.

• Exceptions may be made on a case-by-case basis such as emergencies and unavoidable, unforeseen circumstances. 

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Office Safety & Sanitation Protocols:

• All pertinent surfaces will be wiped down with an appropriate disinfectant between patients. All linens will be fresh. 

• Masks will be worn by both practitioner and patient on a case by case basis. N95 Masks are available upon request. As a patient you are welcome to request that your clinician mask.

• An air purifier with HEPA filter will be running for the duration of your appointment, and turned on high between patients to thoroughly clear the air for the 15 minute buffer time between patients.

• Your clinician will follow all CDC safety and handwashing protocol as well as Clean Needle Technique.

• Should you begin to experience respiratory or flu-like symptoms prior to your appointment, please call and discuss ahead of time.

• Should you experience a known exposure to Covid-19, please reschedule your appointment for 5 days post-exposure.

 

Questions? Email or Call and I'll get back to you as soon as I can.